Live Seafood Warranty Policy at RYL FOOD

Live Seafood Warranty Policy at RYL FOOD

In the F&B industry, consistency in raw material sourcing and the quality of live seafood is crucial to business success. At RYL FOOD, we understand that restaurants, hotels, and distributors not only require fresh, high-quality seafood but also a clear and transparent warranty process to prevent operational disruptions.

With over 23 years of experience in importing and distributing premium seafood, we have developed a dedicated warranty policy for our B2B partners—helping optimize your supply chain and protect your business profitability.

1. Warranty Conditions

We recognize that time and reliability are vital for F&B operations. Therefore, RYL FOOD ensures all warranty conditions are clearly defined to avoid delays in resolution.

Eligible Warranty Cases

• Seafood arrives dead or weakened:
  Partners only need to report within the designated timeframe with photos/videos of the unboxing process to receive immediate support.

• Incorrect species or size:
  We guarantee accuracy according to contracts and purchase orders.

• Shortage in quantity:
  Any shortfall will be compensated immediately or added to the next delivery.

Non-Eligible Warranty Cases

• Improper storage after receipt (e.g., incorrect cold storage, insufficient ice).

• Products that have been processed or cooked before reporting.

• Late reporting beyond the specified timeframe, which affects verification.

2. Warranty Handling Process for Partners

Receiving Information

RYL FOOD’s Customer Service team operates 7 days a week to receive warranty requests via hotline, Zalo OA, email, or our partner portal.

Partners only need to provide:

• Order code / contract number

• Photos or videos showing the product’s condition

Quick Verification

Our inspection team immediately cross-checks with warehouse documents and product specifications.
RYL FOOD commits to providing a response within 30 minutes – 2 hours to minimize waiting time.

Resolution

Any defective or non-standard products will be resolved promptly. RYL FOOD will arrange replacements on the same day or within 24 hours, depending on the delivery area.
We are committed to ensuring a stable supply so restaurants and hotels can operate smoothly without service interruptions.

3. RYL FOOD’s Commitments to Our Partners

Quality Assurance

• Seafood is directly imported (official channels) from over 10 countries, including Canada, Japan, Norway, South Korea, and more.

• Fresh, high-quality products with accurate sizing, as committed.

• Transparent and verifiable origin certification.

Stable Supply

Thanks to our strong international partnerships and domestic aquaculture connections, we ensure:

• Reduced risk of shortages, especially during peak seasons.

• Consistent quality from reputable sources.

• Stable pricing to support budgeting and menu planning.

Supporting Your Business Operations

RYL FOOD is not only a supplier—we are a strategic partner. We provide:

• Seasonal menu consultation.

• Updates on new seafood trends.

• Special benefits for loyal B2B clients.

4. Contact & Partner Support Channels

To ensure fast and seamless warranty processing, RYL FOOD provides multiple support channels:

• Hotline: 090 7133 818

• Customer Service Email: info@rylfood.com